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This policy explains what data we collect through the platform, why we process it, how long we keep it, and the rights you have over your personal information. It also covers the third-party services involved in operating FlowDesk and how to contact us with privacy requests.
When you create an account, submit a form, or contact support, we process the information you provide: your name, email address, phone number, company name, and the content of your messages. We also collect technical data automatically, such as browser type, device identifiers, IP address, and usage events like page views and feature interactions. This data is used to operate the platform, deliver the services you request, and keep the environment secure.
FlowDesk uses cookies and similar technologies to remember your session, store preferences, and understand how teams interact with the product. Analytics events help us identify performance issues, improve navigation, and prioritize feature development. You can disable cookies in your browser settings, but some parts of the platform may not function correctly without them. We do not use tracking data to build profiles for advertising purposes.
Information submitted through contact forms, demo requests, or support tickets is processed solely to respond to your inquiry and provide the requested assistance. We store this data for as long as needed to resolve your request and meet legal retention obligations. Form submissions are transmitted over encrypted connections, and access is restricted to the team members responsible for handling your request.
To operate FlowDesk, we rely on a limited set of third-party processors: hosting providers that store data securely, analytics services that aggregate usage statistics, email and form providers that deliver messages, and CRM tools that help us manage customer relationships. Each processor is bound by a data processing agreement and may only use your data to perform the services we contract them for. We do not sell personal information to any third party.
You have the right to request a copy of the personal data we hold about you, ask for corrections if something is inaccurate, and request deletion where applicable. You may also withdraw consent for optional processing at any time, object to certain processing activities, and request data portability in a machine-readable format. These rights apply under GDPR and CCPA where relevant to your location. To exercise any of them, contact us using the details below.
FlowDesk does not make false claims about performance, results, or affiliations. We do not fabricate endorsements, create fake urgency, or misrepresent the ownership of the platform. Any statements about product capabilities are based on actual features available in the software. If you believe something in this policy or on our site is inaccurate, please reach out so we can correct it promptly.
For any privacy-related questions, data requests, or concerns about how your information is handled, contact us at info@ushilo.com or call 5530.7756. Our registered address is Flat 44 379 Osinski Bend, West Lorenzport, QLD 2978. We respond to all privacy inquiries within 30 days. This policy was last updated on January 15, 2025.